8:15-8:30 am
Welcome

Kristy Ring, Director, New Mexico Crime Victims Reparation Commission, Albuquerque, NM

8:30-9:30 am
Verbal Judo
W. Lee Fjelstad, Vice President, Verbal Judo Institute, Inc., Sarasota, FL
The word Judo means "gentle way." Skill, technique and timing, rather than the use of brute strength, are the essential ingredients for success in Judo. For example, in Judo classes you may learn how to give way, rather than use force, to overcome a stronger opponent. Practitioners of Verbal Judo model
professionalism by their mode of speaking and their actions. Verbal Judo is a method to defuse conflict and redirect behavior with words. Verbal Judo can result in reduced complaints; fewer staff assaults; demonstrated professionalism and respect for all; and most importantly a safer environment. Understand how and why to employ “verbal deflectors” during an encounter to redirect behavior and achieve voluntary compliance from difficult people. Also explore how stress affects us negatively and reduces our effectiveness.

9:30-10:00 am
VINE Implementation in New Mexico
Kelly Kuenstler, Executive Director, Administrative Office of the District Attorneys, Albuquerque, NM
After the tragic murder of a young rape survivor by her offender fifteen years ago VINE was launched in Kentucky to alert crime victims when their offender is being released, paroled or moved to another facility. VINE is an acronym for Victim Information and Notification Everyday. In December 2009, it was announced that New Mexico has become the 41st state to implement VINE statewide. One of the Nation's largest and most successful e-government programs, VINE allows crime victims across the country to obtain timely and reliable information about criminal cases and the custody status of offenders 24 hours a day - over the telephone, through the internet, or by e-mail. Learn about this program and how it allows victims to take charge of their lives and be better prepared for what may happen if the offender is released. As the saying goes
"forewarned is forearmed."

10:00-10:30 am
Break

10:30-11:15 am
Emergency Preparedness at the National Level and Coordinating with State and Local Entities

Timothy W. Manning, Deputy Administrator for Protection and National Preparedness (PNP) at the Federal Emergency Management Agency (FEMA), Washington, DC

Communities, businesses and individuals are affected by different types of hazards every day.  Planning and preparing for emergencies requires a strong partnership between Federal, State, Local and Tribal governments, communities and individuals.  Community preparedness continues to be a national priority.  Ensuring individuals have the knowledge and resources to prepare themselves, their families and neighbors for an emergency is a critical component in building and sustaining a resilient nation.  The Federal Emergency Management Agency (FEMA) works with its partners throughout all levels of government, non-governmental organizations and the private sector to provide training, education and resources to support our citizens and first responders.

11:15 am-12:15 pm
Ted Poe (invited)
Ted Poe, US Representative, 2nd District of Texas, Humble, TX

12:15-12:30 pm
Closing and Grand Prize Drawing
Kristy Ring, Director, New Mexico Crime Victims Reparation Commission, Albuquerque, NM

12:30-1:30 pm
Certificate Distribution / Law Enforcement Exam