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REGISTRATION FAQs |
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Following are questions that are
frequently asked of the conference office.
If you have a question that does not appear here but you think should,
please send it to ConferenceInfo@KessJones.com. SAVE THE DATE CARDS Q: I received a card in the mail
telling me about a conference, but it doesn’t list an agenda or tell me how
to register. How do I receive a
brochure? A: The brochure will be mailed to
you as soon as it becomes available.
The card you received asks you to save the date and indicates that you
are on our mailing list for the conference. If you received the card any
other way—from a colleague, a bulletin board, etc—please call or e-mail our
office to be placed on our mailing list. BROCHURES Q: I received multiple brochures
in the mail. Can’t you take the duplicates off your mailing list. A: Unfortunately, our mailing lists
come from a number of sources. If we
receive electronic copies we do our best to remove duplicates; however, many
of our lists are provided to us as labels and we are unable to cross
reference for duplicates. Please help
us spread the word about the conference and share any duplicate copies with
co-workers or others who may be interested in attending. THE REGISTRATION
PROCESS Q: May I register over the phone? A: Registrations cannot be taken over
the phone. Please fax or mail a
completed registration form along with a method of payment. Q: Can I register on-line? A: Although some of our conferences
offer online registrations, most do not.
There are a number of reasons we are unable to do this, the first
being budgetary and the second being that so many of our registrations pay by
purchase orders. If we accept online
registration it will be clearly indicated in the brochure and other marketing
materials. Q: I thought I registered, but I haven’t heard from your office. How do
I know if I’m registered? A: Confirmation letters are mailed or
emailed to each registered individual within two weeks of reception. Please follow the following steps to
determine your registration status:
Q: My organization is exhibiting at the conference. Am I registered? A: Exhibitors are not considered
registered for the conference. We have instructions only to expect you at
your booth during exhibit hours. If you would like to attend sessions and be
included in the meal count, please fill out a registration form and provide
the appropriate payment. Q: I want to make sure I can register for the conference, but my
organizations’ check or purchase order will take some time. How can I reserve
a spot? A: We recommend that you provide an
alternate method of payment while your paperwork is in process. Please contact the conference office to
make the appropriate arrangements. Q: Can I attend one part of the
conference and my colleague another part? A: Registrations may not be shared
or split. If you find that you cannot attend the conference, you are welcome
to send a replacement at no charge; it will be understood that the individual
named by you will replace you for the entire event. Q: I registered for the full conference but need to leave early. Can I send a colleague to take my place for
the rest of the conference? A: Registrations may not be shared or
split. Your colleague would not be eligible to receive the attendee materials
(which enable access to the sessions), nor would he/she be eligible to
collect CEUs unless he/she registers separately. Q: I just want to “pop” into a session, I am not eating or anything, do
I have to register/pay? A: Anyone attending sessions, one or
all, must register and pay for the conference. There is a misconception that the only
thing we pay for is food. There are a
variety of other expenses incurred with each session including room rental,
AV costs, copy costs and speaker expenses to name a few. Q: I would like to have my spouse or guest join me for lunch only, is it
possible to do this? A: Normally we are able to
accommodate additional guests at lunch for a fee. Advance notice would be
required. When you contact the conference office we will let you know the
cost of the lunch only. This amount
varies based on the meal selected for that day. If you do not have advance notice, we can
not guarantee that we can accommodate additional people on-site. You will need to check in at the
registration desk as early as possible to see the lunch count status. PAYMENTS AND REFUNDS Q: How may I pay for my registration? A: We accept purchase orders, money
orders, checks, credit cards (Visa & MasterCard), and if registering
on-site, cash. Q: What is a Purchase Order? A: Some organizations pay bills on behalf
of employees instead of requiring that employees pay up front and submit
receipts for reimbursement. The purchase order is the document generated by
the organization that promises payment to the vendor. Q: My school/office/organization is submitting a purchase order, but we
won’t be able to get the Purchase Order document to you in time to meet the
early-bird deadline. Can we still pay
the lower rate? A: We must receive both a completed
Registration form and an approved method of payment before the early-bird
deadline date in order to offer the reduced rate. Purchase requisitions are not
acceptable. Q: I had an emergency which kept me from attending the conference. May I
have a refund? A: Sorry. We have to abide by the
refund deadline as posted on the brochure.
When we do not receive enough notice of cancellation, we must pay the
costs associated with your registration, regardless of whether you attend or
not (for any reason). You are welcome to send someone to take your place,
even at the last minute. CONTINUING EDUCATION
UNITS Q: How do I get CEUs for the
conference? A: Certificates of Completion are
distributed at the conclusion of the Conference (or at the end of each day
during multi-day conferences). Each
conference has a specific attendance tracking method. This method will be described in detail in
the conference program. It is
important that you read this information at the beginning of the conference to
ensure that you are following all of the steps appropriately. Regardless of the method, you must turn in
the required paperwork to the registration desk at the end of the conference
to be eligible to receive CEUs. Q: I will need to leave early and/or arrive late. Am I eligible for CEUs? A: Restrictions regarding CEUs vary
from conference to conference.
However, in most cases, we are able to grant partial credits for the
sessions attended on any given conference day. Q: I attended a conference a while ago, and can’t find my Certificate of
Completion. How do I obtain a replacement? A: Please mail us a written request
that references the name of the Conference; a check for $5.00 made out to
Kesselman-Jones; and a self-addressed, stamped envelope. A replacement certificate will be mailed to
you as soon as we verify that you turned in the necessary paperwork at the
conclusion of the Conference. Q: I attended a conference a while
ago. I didn’t pick up my Certificate of Completion. May I obtain it now? A: Did you turn in your name badge
to the registration desk when you left the conference? If you did not, you
would not be eligible to receive a certificate. If you did, please follow the
steps necessary to request a replacement certificate. Q: Why are your CEU policies so
strict? A: The number one misconception
regarding CEU distribution is that we set the policies. It is the governing boards that set the
rules and we are required to follow. Their policies impact everything from
the sign in method, the evaluation form and the certificate distribution
procedure. We have done everything we can to streamline this process and make
it as simple as possible. If at any
time it is deemed by a governing board that we are not following appropriate
guidelines, the board has the right to not only decline the opportunity for
us to offer CEUs for the conference you are attending but for all conferences
we coordinate. This could have a
tremendous negative impact on the licensure of many providers throughout the
state. If you would
like to contact your board directly regarding their policies and guidelines,
you can find links to all of the boards we work with on our web site
www.kessjones.com. OTHER QUESTIONS Q:
I am on a special diet, can I order a special meal? Normally
we are able to provide special meals for vegetarians. We will also accommodate individuals with
severe food allergies. We are unable
to accommodate diets based on weight loss plans such as Atkins or Q: May I bring my child? A: We must ask that you arrange
appropriate childcare while you are on site. The conferences provide
professional training to adults and are not suitable for children.
Additionally, conference attendees have in the past found the presence of
children distracting to their own learning experience. Q: May I bring my pet? A: Most facilities operated under
state guidelines which do not allow pets other than service animals in
buildings. We must abide by these guidelines.
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